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1) GENERAL RETURNS INFORMATION: Every new item we sell comes with a 15 day inspection period. If you are not satisfied with your order when it arrives, or it is not what you expected, or you do not like it for some reason, we'll refund your money or exchange the item within 15 days of receipt, if it is still in the same condition as when we shipped it. (Does not apply to items sold AS-IS). 2) RETURNS OF NON-DEFECTIVE ITEMS All returned non-defective items must be returned in original packaging and in the same condition in which it was shipped, merchandise that's been fired, modified or abused, or is returned incomplete is not accepted for refund or exchange. If you wish to send an item back you must call 903-839-8606 to get a return authorization number first, to be sure your returned package is received and processed properly. Do not email for a return authorization number, if you do you will get a reply asking you to call. No returns are accepted COD. Shipping costs are not refundable, customer responsible for paying shipping both ways. 3) RETURNS OF DEFECTIVE ITEMS New products are guaranteed to be free of defects. Surplus items and used items are guaranteed to be as advertised. Although we visually check each item for any apparent defects before it's shipped, we do ask that you immediately check your merchandise once it arrives. If the items appear defective or do not function, please call us at 903-839-8606. Some products we sell are covered by the manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair, not to actionpawn.net. If we made a mistake on your order, for example, sent the wrong item, we can issue a return services label so you do not have to pay return freight charges. 4) DAMAGED SHIPMENTS If an item is damaged during shipment keep all materials (boxes, packing lists, labels and merchandise included in the shipment.) this will help the claims process. Open and inspect all your items immediately upon receiving them. If the package was damaged in shipment, please call us at 903-839-8606.